Refund / Exchange Policy

We offer a 30-Day Money Back Guarantee on almost every product we offer. Please call customer service toll free at 866-332-3133, in advance to obtain an RMA (Return Merchandise Authorization) number within 30 days of purchase date. All returns are subject to a 20% restocking fee and must be received in good condition.

Return merchandise with RMA number to:

Customer Returns Playground Medic
146 Broadway
Hawthorne, NY 10532

Order Cancellation Policy

Please submit any cancellation via email to info@playgroundmedic.com or call 866-332-3133

Email cancellations must contain the following information: First name, last name, order number, email address and contact information so that we can contact you if we have questions regarding your cancellation. This information must be identical to the information originally submitted on your order.

Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping

Warranty Policy

Shipping Costs

Customer assumes all costs in shipping to Playground Medic and Playground Medic assumes the cost in shipping back to the customer. All replacement products are shipped UPS Ground unless a rush is requested. The cost of such a shipping upgrade is to be paid by the customer prior to shipment.

Warranty Procedure

Please contact Playground Medic at 866-332-3133

90-Day Warranty

All products (unless specifically stated otherwise) carry an implied, industry-standard 90-day warranty against defects due to manufacturing or failure. Warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer.